Refund Policy

Vessl ("we", "us", or "our") provides a cloud infrastructure management platform delivered as a subscription-based service (SaaS). This Refund Policy explains the conditions under which refunds may be granted for payments processed through our payment partner, Midtrans.

By subscribing to any Vessl plan, you acknowledge and agree to this Refund Policy.

Refund requests are evaluated on a case-by-case basis. A refund may be granted under the following conditions:

• The refund request is submitted within 7 (seven) calendar days from the date of the original payment.

• The subscription or service has not been substantially used — i.e., no deployments have been created, no servers have been connected, and no meaningful usage has occurred during the billing period.

• The request is not for a promotional, discounted, or trial plan.

Refunds will not be granted in the following situations:

• The refund request is submitted more than 7 days after the payment date.

• The service has been actively used during the billing period.

• The subscription was purchased at a promotional or discounted rate.

• The refund request is related to dissatisfaction with a third-party server or infrastructure not managed by Vessl.

Vessl does not offer partial or pro-rated refunds for unused days within a billing cycle. Subscriptions are billed for the entire period (monthly or annually) and access to the platform remains active until the end of that period regardless of cancellation.

For annual plans, if a refund request is submitted within the 7-day eligibility window and the service has not been used, a full refund of the annual payment will be considered.

To submit a refund request, please contact our support team via email at **Contact Us** with the following information:

1. Your registered email address

2. The date of payment

3. The payment method used (QRIS, Virtual Account, Credit Card, etc.)

4. Your order or transaction ID (if available)

5. The reason for your refund request

We will review your request and respond within 3 (three) business days. If approved, refunds will be processed through the original payment method and may take 5–14 business days to reflect in your account, depending on your bank or payment provider.

You may cancel your Vessl subscription at any time from your account settings. Cancellation stops future billing but does not automatically trigger a refund for the current billing period.

Upon cancellation, your account will remain active until the end of the current paid period. After that date, your account will be downgraded or deactivated and your data may be removed in accordance with our data retention policy.

If you believe you have been charged incorrectly or received a duplicate charge, please contact us immediately at **Contact Us**. We will investigate and, if an error is confirmed, issue a full refund for the incorrect or duplicate charge promptly.

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically. Continued use of the service after changes are posted constitutes your acceptance of the revised policy.

If you have any questions about this Refund Policy, please contact us:

Email: Contact Us

Website: https://vessl.sh

Vessl is a product by Kodebyte.